Return and Refund Policy

Motive Athletics Return and Refund Policy

At Motive Athletics, we understand that plans can change. This policy explains how cancellations, refunds and returns work for our camps, training sessions, academies and merchandise.

Camps, Academies & Training Sessions

1. Cancellations by Participants

7 or more days before the start date: Full refund, or credit toward a future camp or session.
1 to 6 days before the start date: 50% refund, or full credit toward a future camp or session.
Less than 24 hours before the start date: No refund, unless there are extenuating circumstances.

2. Cancellations by Motive Athletics

If a camp or session is cancelled due to unforeseen circumstances (for example weather, facility issues or low enrolment), participants will receive a full refund or the option to transfer to a future session.

3. No-Shows

Participants who do not show up without prior notice are not eligible for a refund or credit, unless there are extenuating circumstances.

4. How to Cancel

To request a cancellation, email team@motiveathletics.ca with your name, the camp or session details, and the reason for cancellation. We will process your request as soon as possible.

Merchandise Returns

Unused merchandise in its original condition can be returned within 14 days of delivery for a refund or exchange. Contact us first at team@motiveathletics.ca with your order number.
Customized or personalized items cannot be returned unless they arrive damaged or incorrect.
If an item arrives damaged or incorrect, contact us within 7 days of delivery and we will make it right.
Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

Questions

By registering for our camps and training or purchasing from our store, you agree to this policy.